Free Domestic Shipping on orders over $85

60 Day Free Returns

Free Gift with Purchase over $150

RETURNS

We know you’ll love our OneMoreRep apparel as much as we do, but sometimes things can go wrong! We have a Return Policy in order to ensure you are 100% happy with your purchase.

Returns Information

Our returns process is super easy! Just click the link below and follow the instructions: (all you’ll need is your order number and email address, which you can find in your order confirmation email).

Click here to process a return or exchange

All International Customers must contact pushbeyond@onemorerep.online to process a return. Duties, taxes, and VAT are not refunded on international returns.

We offer free return requests within 60 days of the purchase date - yes you read that right!

Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item(s) returned. You can then use this credit or refund to either repurchase your desired item(s), or choose something else. Please note a store credit does not include any shipping charges.

Please ensure you keep your tracking number and all relevant information in the chance any issues arise. If the package becomes lost while being returned to us, unfortunately OneMoreRep is not at fault.

To be eligible for a return:

  • Item(s) must be in original condition - meaning unused and unwashed.
  • Item(s) with distinct odours, makeup/tan stains, blemishes, signs of wear and tear or covered in hair will not be accepted (please be careful when trying items on).
  • Tags must still be attached.
  • Item(s) that are on sale cannot be returned. Please double check your sizing as no refund or credit will be issued in exchange for these items.
  • Item(s) can be returned within 60 days of delivery for a refund or store credit.

If the item being returned does not comply with our standards as mentioned above, the customer will be contacted directly.

Sale items are non-refundable and cannot be exchanged or returned.

Our policy lasts for 60 days after you have received your purchased item. If this time-frame has passed since your purchase arrived, unfortunately we cannot offer a refund or store credit.

If you believe your product to be faulty, please do not hesitate to contact our team asap at pushbeyond@onemorerep.online with clear pictures, a description and your order details (including your order number). We will arrange a replacement for you if the product is found to be faulty.

We offer free returns to our warehouse. All returns must be shipped back to our only warehouse in the Gold Coast, Australia.

Depending on your payment method the funds may take 2-3 business days to clear back into your account. All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.

Store credits are valid for 12 months from date of issue and issued in the form of a gift card.

If you have purchased through Afterpay you are able to return your item(s) before your first payment and the amount will be removed from your Afterpay plan. If you have already begun your payment plan, the amount will be removed from your payment plan and your final payment will either be less or cancelled depending on the return amount. Please ensure you continue to meet your Afterpay payments while your return is processing as Afterpay charges late fees for any overdue payments! To manage your payment schedule, please log into your Afterpay account.

International Returns

All International Customers must contact pushbeyond@onemorerep.online to process a return. Duties, taxes, and VAT are not refunded on international returns.

We can’t offer free international returns at the moment, so unfortunately this cost will need to be covered by you. Pro tip - a prepaid, traceable service is best! If anything happens to your order, we can track it (and if it gets lost, it’s not your fault!).

It’s important that you make sure your return label is attached before returning the item. The return address is provided in the final step of the returns page. Please also remember to include your sender information (Full Name, Order Number and Email Address) so we know who you are.

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