Birthday Box FAQ’s

TLDR: 
All purchases of Birthday Boxes are considered final and are not eligible for return, refund, or exchange. However, should you receive an item within your Birthday Box that is faulty, we are committed to offering store credit equivalent to the discounted value of the faulty item. Exceptions for exchanges may be considered on a case-by-case basis, subject to availability and stock levels.

Returns & Exchanges

1. WHAT IF I’M NOT A FAN OF SOME OF THE ITEMS  YOU SENT ME? CAN I GET A REFUND?
   
   As the Birthday Box is a final sale item, we won’t be able to exchange or refund items in your box. If any of the items in your box are faulty, we are more than happy to offer you a store credit for that item based on the discounted price. Get in touch with our Customer Support Team at pushbeyond@onemorerep.online.
   
   
2. CAN I EXCHANGE THE WHOLE PACK OR GET A REFUND?
   As the Birthday Box is a final sale item, it isn’t eligible for return, exchange or refund. If any of the items in your box are faulty, we are more than happy to offer you a store credit for that item based on the discounted price. Exceptions for exchanges may be considered on a case-by-case basis and is not guaranteed, subject to availability and stock levels. Get in touch with our Customer Support Team at pushbeyond@onemorerep.online.
   
   
3. I BUY ONEMOREREP ALL THE TIME SO I ALREADY OWN SOME OF THE ITEMS IN THE BIRTHDAY BOX, CAN I RETURN IT FOR SOMETHING ELSE?
   As the Birthday Box is a final sale item, we won’t be able to exchange or refund items in your box. If any of the items in your box are faulty, we are more than happy to offer you a store credit for that item based on the discounted price. Sorry, there are no refunds or exchanges on these! Get in touch with our Customer Support team at pushbeyond@onemorerep.online.
   
   
4. HELP! IT DOESN’T FIT ME!
   As the Birthday Box is a final sale item, we won’t be able to exchange or refund items in your box. If you'd like to return your entire Birthday Box,  you can do so for store credit of the amount paid by you - then you can shop for other items on our site.
   
   

What's inside the Box?

1. WHAT IS IN THE BOX?
   It’s like a Birthday present - it’s a surprise!
   
   
2. CAN I CHOOSE WHAT I GET?
   On the Birthday Box product page, you will be able to choose between Men's and Women's wear, as well as select a seperate top and bottom size, but other than that- It’s like a Birthday present, you can’t choose, it’s a surprise!
   
   
3. WILL THERE BE NEW STYLES IN THERE?
   It’s like a Birthday present - it’s a surprise! Hint: We think you'll be pumped to see what's inside.
   
   
4. WHAT CAN I EXPECT TO GET IN MY ORDER?
   You can expect a box filled with $250 worth oft gear. Again,it’s like a Birthday present - it’s a surprise!
   
   
5. HOW MANY ITEMS WILL I GET?
   It’s like a Birthday present - it’s a surprise! You will DEFINITELY get value for money on this one!

General Info

1. CAN I ORDER OTHER ITEMS WITH THE BIRTHDAY BOX?
   Absolutely, It’s our Birthday Sale after all - stock up while we have 40% off store wide and 20% off new arrivals.
   
   
2. HOW LONG WILL BIRTHDAY BOXES  BE AVAILABLE FOR?
   Until sold out! Get in quick though - these won’t last long!
   
   
3.  IF I ORDER 2 OR MORE BIRTHDAY BOXES WILL THEY BE SENT IN THE SAME BOX TOGETHER? OR SENT SEPARATELY?
   Each Birthday Box ordered gets its own box!

Terms & Conditions

We’re celebrating three years of OneMoreRep, and we've curated some of our fave items just for you! Our Birthday Box is packed with goodies worth over $250 worth of gear for only $199, with the Birthday sale discount of 40% off! But, like all good presents, it's a secret what's inside. 

For full disclosure, the boxes are full of great OneMoreRep pieces and the last chance you’ll get to buy certain lines, limited edition items, and a few other surprises. The Birthday Box is a 'last sale' and will not be eligible for exchanges or refunds, but we know sometimes it's hard to get your purchase right online. So, we've come up with a few caveats to ensure you’re happy.

Firstly, we can't swap out individual items in your Birthday Box,  but if you want to return your entire box, you can do so for store credit of the amount paid by you - then you can shop for other items on our site. No exchanges or refunds for this one sorry fam! You must return all the contents of the box to be eligible for a store credit.

If you think an item in your Birthday Box is faulty let us know! We stand by our product so if we find it does have a fault you may be eligible for a refund of the discounted value of the individual item.

There may be some circumstances we can offer an exchange, however these are not guaranteed, will be considered on a case-by-case basis, and are subject to availability and stock levels.

The Birthday Box can not be combined with any other offer or promotion. They are a very exciting product offering for OneMoreRep, and we suggest you act fast as they won’t last long! We reserve the right to change, amend or withdraw the offer at any time.