BIRTHDAY SALE FAQ'S

Thank you for choosing OneMoreRep and shopping our third Birthday Sale! Your order is important to us, and we want to keep you informed every step of the way.

While we can't wait to get your order to you, we want to make sure you're aware of some important policies and considerations

  1. Expected Delays:

    Due to the high volume of orders during our Birthday Sale, there may be some delays in processing and shipping. Our team is working hard to fulfill all orders as quickly as possible, but please understand that it might take a little longer than usual.

  2. Out of Stock Items:

    In the event that we are out of stock of any items you have ordered, we may ship the items we have in stock and refund you for any items we are unable to fulfill. We will notify you if any such situations arise.

  3. Order Questions:

    If we have any questions or require further information about your order, our team may contact you via email. Please keep an eye on your inbox and respond promptly to avoid any delays.

  4. Outlet Items:

    Items purchased from our outlet section are not eligible for refunds or returns. Please make sure to choose your outlet items carefully, as all sales are final.

  5. Birthday Sale Items:

    Items purchased during the Birthday Sale are not eligible for refunds but can be exchanged or returned for store credit. We want to ensure you are happy with your purchase, and this policy allows for flexibility with your order.

  6. Birthday Box Orders: All purchases of Birthday Boxes are considered final and are not eligible for return, refund, or exchange. However, should you receive an item within your Birthday Box that is faulty, we are committed to offering store credit equivalent to the discounted value of the faulty item. Exceptions for exchanges may be considered on a case-by-case basis, subject to availability and stock levels. Check out our Birthday Box FAQ's.

Thank you once again for choosing OneMoreRep.
If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team at pushbeyond@onemorerep.online

We look forward to delivering your order and hope you enjoy your new gym gear.
Keep lifting!

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